READ BELOW BEFORE CONTACTING US FOR IMPORTANT INFORMATION
ALL PURCHASED FILES REMAIN IN YOUR ACCOUNTS
even if they are no longer active or retired.
You must follow these steps to locate them:
1. Log in and click on your account (YOUR NAME)
2. You will be directed to your PURCHASE HISTORY
3. Click on the button at the TOP LEFT this will bring you to your LIBRARY where you can retrieve your files
Please read carefully: because this is a digital file no refunds or exchanges will be issued. You may use this file to create items to resell, however, you may NOT RESELL, TRADE, ALTER, or SHARE this DIGITAL FILE in any way.
Please make sure before checkout that you have not previously purchased a file. Although we do have an alert system in place as a courtesy, it is not full proof. Refunds will not be given for duplicate purchases, however, we will swap it out for another design of equal value.
Please make sure to check description carefully. Refunds will not be given if wrong size is purchased.
Please make sure to redeem any discount codes before submitting your order. Refunds will not be given if the discount was not applied to the transaction due to user error.
Store credit can only be applied to regularly priced items.