READ BELOW BEFORE CONTACTING US FOR IMPORTANT INFORMATION

OFFICE HOURS ARE MONDAY-FRIDAY 7:30 AM TO 3:30 PM EST

PLEASE ALLOW UP TO 72 HOURS FOR REPLY

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I CANNOT PROVIDE SUPPORT FOR YOUR EMBROIDERY MACHINE, PERSONAL SOFTWARE OR ANY OTHER DEVICES.

ALL PURCHASED FILES REMAIN IN YOUR ACCOUNTS

even if they are no longer active or retired.

You must follow these steps to locate them:

1. Log in and click on your account (YOUR NAME)

2. You will be directed to your PURCHASE HISTORY

3. Click on the button at the TOP LEFT this will bring you to your LIBRARY where you can retrieve your files

Please Note: Messages regarding adjustments on Free With Purchase Items will not be answered. You must make sure promotion is applied before checking out. YOU CANNOT COMBINE PROMOTIONS INCLUDING MYSTERY BUNDLES

Please read carefully: because this is a digital file no refunds or exchanges will be issued. You may use this file to create items to resell, however, you may NOT RESELL, TRADE, ALTER, or SHARE this DIGITAL FILE in any way.

Please make sure before checkout that you have not previously purchased a file. Although we do have an alert system in place as a courtesy, it is not full proof. Refunds will not be given for duplicate purchases, however, we will swap it out for another design of equal value.

Please make sure to check description carefully. Refunds will not be given if wrong size is purchased.

Please make sure to redeem any discount codes before submitting your order. Refunds will not be given if the discount was not applied to the transaction due to user error.

Store credit can only be applied to regularly priced items.

PLEASE BE KIND WHEN CONTACTING OUR TEAM

There is absolutely no reason for rudeness. We are always happy to help whenever possible but I will not allow myself or my team to be treated poorly.